Knowledge Base
Ternio II, Inc.
Ternio II, Inc.
Recent Articles
Why am I getting a warning when I try to setup temporary CXOne agent credentials for Ternio to use to test with?
CXOne changed the security requirements for using other domains such as @ternio.com and you’ll need to go to Account settings and add our domain there to allow this.SMS Types on Five9 SCC setttings handled by TernioF9
SMS settings Understanding the three types of SMS AID (Automatic Interaction distribution) Auto Accept Cherry Pick (with Accept /Reject buttons) AID (Automatic Interaction distribution) NOT Auto Accept. This type of chat is the same as 1 above but ...Why do I get logged out using an Android device? Battery optomization on Android
Keep Adaptive Battery & battery optimization off. Android phones are set so that apps use your phone's battery only when you need them to. Adaptive Battery and battery optimization settings for the Ternio app need to be turned off. These settings are ...Can PSTN be turned on and off of CXOne?
PSTN can be turned on and off on CXOne by a Security Option that is set per Role. Also, PSTN can be turned off by CXOne because it is not part of the specific connectivity plan. In this case you will need to contact CXOne directly to turn on.Why does my agent leg stay logged in so long after I end the call on TernioCX (CXOne)?
The agent phone timeout can be adjusted to whatever works for your team. The default is 30 seconds. Go to ACD, then ACD Settings, then Station Profiles. This is where profiles are created and managed. Create a new profile for the timeout that works ...
Popular Articles
Why do I get logged out after a certain amount of time?
Please check the timeout threshold set for each unavailable state. When the maximum time set has been reached, the agent will be automatically logged out. Many times adjusting this setting is what has to be corrected and the logout issue is resolved. ...Battery Optimization or Background App Refresh on iPhones
The Ternio app may go into the background and can log out if iPhone settings are not set for Background App Refresh. Here's how to fix that: iPHONE Tap the Settings Scroll down until you get to TernioCX or TernioF9. Make sure that Background App ...How do I find our credentials for the registering the TernioSwitch on the inContact Central platform?
Finding your credentials for the Central PLATFORM registration IF YOU ALREADY KNOW YOUR API NAME AND APPLICATION SECRET, THEN SKIP THIS SECTION AND GO TO “REGISTER” NOTE: Before setting up the Ternio Switch Application, you must be an administrator ...How do I find my CXOne global ID phone number?
Go to ACD > Business Units > Global Caller IDWhy do I get logged out using an Android device? Battery optomization on Android
Keep Adaptive Battery & battery optimization off. Android phones are set so that apps use your phone's battery only when you need them to. Adaptive Battery and battery optimization settings for the Ternio app need to be turned off. These settings are ...