Knowledge Base
Ternio II, Inc.
Ternio II, Inc.
Recent Articles
How can you upload Contact Records in bulk in Five9?
To import contacts into the Five9 Contact Records database, you’ll need VCC Admin access and a contact list in .csv format. There are a few methods for uploading your contacts. Below are some Five9 help articles that will guide you through the ...I can't register for the app since my SSO and OKTA redirects me to CXOne
OKTA needs to be turned off while submitting credentials for registering for the TernioCX mobile app. Turning this off allows everything to process perfectly and then it can be turned back on once the registration was successful.Is SSO available on TernioF9?
SSO is not currently available on the TernioF9 mobile app. This is a feature that is in the pipeline, but not yet into production.Why am I getting a warning when I try to setup temporary CXOne agent credentials for Ternio to use to test with?
CXOne changed the security requirements for using other domains such as @ternio.com and you’ll need to go to Account settings and add our domain there to allow this.SMS Types on Five9 SCC setttings handled by TernioF9
SMS settings Understanding the three types of SMS AID (Automatic Interaction distribution) Auto Accept Cherry Pick (with Accept /Reject buttons) AID (Automatic Interaction distribution) NOT Auto Accept. This type of chat is the same as 1 above but ...
Popular Articles
Why do I get logged out after a certain amount of time?
Please check the timeout threshold set for each unavailable state. When the maximum time set has been reached, the agent will be automatically logged out. Many times adjusting this setting is what has to be corrected and the logout issue is resolved. ...Battery Optimization or Background App Refresh on iPhones
The Ternio app may go into the background and can log out if iPhone settings are not set for Background App Refresh. Here's how to fix that: iPHONE Tap the Settings Scroll down until you get to TernioCX or TernioF9. Make sure that Background App ...How do I find my CXOne global ID phone number?
Go to ACD > Business Units > Global Caller IDWhy do I get logged out using an Android device? Battery optomization on Android
Keep Adaptive Battery & battery optimization off. Android phones are designed to use your battery only when necessary. By default, Adaptive Battery and battery optimization settings are enabled for apps like Ternio. These settings should be disabled ...What do I do if I can’t call out from Ternio?
IMPORTANT! Confirm that the number that has been entered on the sign in page of the App is the correct mobile number. They can NOT use the "DID" number provided by inContact. This will not work. IMPORTANT! Confirm that they do not have a "Do Not ...