The Salesforce business unit needs to be using the "Lightening Components". The Click to Dial currently does not function on the classic Salesforce system.
Passwords are managed by the customer's admins on the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). Ternio does not handle passwords.
For Android devices it is: 7.0 and up. For iOS devices it is: iPhone iOS 15.6 or later Please check the Apple App store or the Google Play store for the most up to date answer.
CXOne changed the security requirements for using other domains such as @ternio.com and you’ll need to go to Account settings and add our domain there to allow this.
New agents that have never used Five9 before need to follow these steps first: These new agents first need to login to Five9 on the web and open the Agent Desktop Plus (ADP) if they haven’t already. In this section, they need to go to the “Ready For” ...