A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio mobile app? Ternio uses your contact center login information to authenticate the user ...
CXOne changed the security requirements for using other domains such as @ternio.com and you’ll need to go to Account settings and add our domain there to allow this.
When a customer enters their Admin credentials into the TernioSwitch registration form, it asks for both the Customer's ID and Password associated with the Contact Center's business unit. It is important to note that we do not see or store the ...
IMPORTANT! Confirm that the number that has been entered on the sign in page of the App is the correct mobile number. They can NOT use the "DID" number provided by inContact. This will not work. IMPORTANT! Confirm that they do not have a "Do Not ...
IMPORTANT! Confirm that the number that's been entered on the sign in page of the App is the correct mobile number. Here are some examples of issues: IMPORTANT! Confirm that they do not have a "Do Not Disturb" setting enabled To check for blocked ...