Are credentials case sensitive?

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• Registering To Setup The TernioSwitch

  See below for screenshots, but note that credentials need to be Admin credentials, not agent. If agent credentials are used they should receive an error popup message. If someone needs to re-register, they need to use a differnet email on the first ...

• I can't sign into the App or Dashboard?

  A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio Switch? Ternio Switch uses your contact center login information to authenticate the user ...

• How do I find our credentials for the registering the TernioSwitch on the inContact Central platform?

  Finding your credentials for the Central PLATFORM  registration IF YOU ALREADY KNOW YOUR API NAME AND APPLICATION SECRET, THEN SKIP THIS SECTION AND GO TO “REGISTER” NOTE: Before setting up  the Ternio Switch Application, you must be an administrator ...

• What do I do if I can’t call out from my TernioSwitch?

  IMPORTANT!  Confirm that the number that's been entered on the login page of the App is the correct mobile number.  They can NOT use the "DID" number provided by the Contact Center.  This will not work. Here are some examples of issues: Ask for a ...

• Concern regarding the security around registering using the Admin credentials

  When a customer enters their Admin credentials into the TernioSwitch registration form, it asks for both the Customer's ID and Password associated with the Contact Center's business unit.  It is important to note that we do not see or store the ...