Can an Agent place an outbound call through a dialer?

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• Can the TernioSwitch mobile app be used for agents with an outbound Personal Connection Dialer skill? I know you can place outbound calls, but does the app have the capability of going into a “Working” state for a Personal Connection dialer skill?

  We do not have the ability for an agent to sign into a dialer skill, however it does work with Blended dialer skills.

• Why does my agent leg stay logged in so long after I end the call on TernioCX (CXOne)?

  The agent phone timeout can be adjusted to whatever works for your team. The default is 30 seconds. Go to ACD, then ACD Settings, then Station Profiles. This is where profiles are created and managed. Create a new profile for the timeout that works ...

• How do agent to agent consults work?

  When you click "Agents" on the TernioSwitch you will see your list of agents.  Each agent will show if they are available, on a call or unavailable.  If an agent is available (showing a green light) and you want to consult with them, you simply click ...

• What outbound dialers does TernioCX work with?

  The TernioCX currently supports the blended dialer setup on CXOne, but we do not have support for any of the other dialers. The blended dialer is the automated outbound calling using an uploaded list of records The other dialers require you to sign ...

• Can my call data from the Ternio mobile app go into our Salesforce application?

  This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.