Can I get the inbound caller's name and company on TernioF9 app?
Yes, the caller's name and company will show in two locations. If a call comes in and the phone is asleep, you will get a push notification with the caller's name, company name, ANI number, etc. If you are looking at the inbound call, just click on the "Call Info" button and you will see it there too.
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I can't sign into the App or Dashboard?
A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio mobile app? Ternio uses your contact center login information to authenticate the user ...
Can my call data from the Ternio mobile app go into our Salesforce application?
This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.
Battery Optimization or Background App Refresh on iPhones
The Ternio app may go into the background and can log out if iPhone settings are not set for Background App Refresh. Here's how to fix that: iPHONE Tap the Settings Scroll down until you get to TernioCX or TernioF9. Make sure that Background App ...
SMS and MMS inbound and outbound on the Ternio mobile app
Five9 Native Five9 SMS and MMS are handled by the TernioF9 mobile app. CXOne SMS and MMS on the TernioCX on the CXOne side is handled through the third party company Textel. TernioCX can handle incoming SMS as well as MMS through Textel. Outgoing SMS ...
What do I do if I can’t receive calls on my Ternio app?
IMPORTANT! Confirm that the number that's been entered on the sign in page of the App is the correct mobile number. Here are some examples of issues: IMPORTANT! Confirm that they do not have a "Do Not Disturb" setting enabled To check for blocked ...