Can I use the TernioSwitch in a building that does not have Wi-Fi or any Cell reception?
The simple answer is No.
If you only have Wi-Fi, then look up:
"Can I use the TernioSwitch if I don't have any cellular reception and only Wifi?"
Otherwise,
There are some requirements that need to be understood. The TernioSwitch is a connected application. The mobile app is built around the functionality of the Contact Center platform. The TernioSwitch needs to be in frequent communication with the Contact Center, in the same way that the Agent Console does. The TernioSwitch can not be used without being connected to the internet or cell, just like the Agent Console can’t work without an internet connection.
To assist the agents with this, we've added a red popup banner on the bottom of the TernioSwitch. This banner will show the agents when they've entered an area without network connectivity. This notification allows the agents to acknowledge that they will loose connection to central within 5 minutes, unless they move to an area with an acceptable cell or WiFi connection.
The agents will alway know when they are out of range. They can always just log back into the TernioSwitch when they return to a connected area.
Related Articles
Can I use the TernioSwitch if I don't have any cellular reception and only Wifi, or use a softphone?
There may be times when you are deep inside of a building where you can't connect to your cellular network. Can you still use the TernioSwitch? Then answer is yes. Since we currently don't have a softphone built into the TernioSwitch at this time, ...
How is the voice quality? Can I use an iPad?
That’s a great question. We rarely get any comments on issues with voice quality. There are a few ways in which calls through iPads can function. Most customers that are currently using iPads login to the TernioSwitch using their mobile number. ...
Implementation of the TernioSwitch
Ternio does not charge any implementation fees. There is only the MRC (Monthly recurring charge) which is on a month to month basis. Ternio has set this up to be a simple, no risk opportunity for every company. Getting a company set up with the ...
Registering To Setup The TernioSwitch
See below for screenshots, but note that credentials need to be Admin credentials, not agent. If agent credentials are used they should receive an error popup message. If someone needs to re-register, they need to use a differnet email on the first ...
How does the TernioSwitch handle password resets?
Each company sets their own security profiles through the Contact Center which may require frequent password resets. The TernioSwitch will notify each agent when a password change is required. A popup will appear on the TernioSwitch for the agent to ...