Can the TernioSwitch mobile app be used for agents with an outbound Personal Connection Dialer skill? I know you can place outbound calls, but does the app have the capability of going into a “Working” state for a Personal Connection dialer skill?

Can the TernioSwitch mobile app be used for agents with an outbound Personal Connection Dialer skill? I know you can place outbound calls, but does the app have the capability of going into a “Working” state for a Personal Connection dialer skill?

We do not have the ability for an agent to sign into a dialer skill, however it does work with Blended dialer skills.

    • Related Articles

    • Calls going to the mobile device's voicemail

      1. If the calls are ringing to your cell phone and going to your phone's voicemail, when you do not answer them you will need to adjust the phone timeout options for your agent. This controls how long inContact will try to ring your phone before ...

    • Can an Agent place an outbound call through a dialer?

      This requires the Personal Connection product from inContact.

    • SMS and MMS inbound and outbound on the Ternio mobile app

      Five9 Native Five9 SMS and MMS are handled by the TernioF9 mobile app. CXOne SMS and MMS on the TernioCX on the CXOne side is handled through the third party company Textel. TernioCX can handle incoming SMS as well as MMS through Textel. Outgoing SMS ...

    • What outbound dialers does TernioCX work with?

      The TernioCX currently supports the blended dialer setup on CXOne, but we do not have support for any of the other dialers. The blended dialer is the automated outbound calling using an uploaded list of records The other dialers require you to sign ...

    • I can't sign into the App or Dashboard?

      A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio mobile app? Ternio uses your contact center login information to authenticate the user ...