Can there be a Screenpop with the Salesforce Click to Dial?

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• What are the Salesforce Click to Dial requirements?

  The Salesforce business unit needs to be using the "Lightening Components".  The Click to Dial currently does not function on the classic Salesforce system.

• Can my call data from the Ternio mobile app go into our Salesforce application?

  This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.

• Why is the "Screen Pop" not working?

  You can use an action called "Runapp", or you can code the ScreenPop to the specific skill. if it's coded to the skill the ScreenPop works perfectly on the TernioSwitch. 

• Resetting Password

  If you ever need to reset your password you can do so from the Contact Center login page on your computer.  At the Login page, click on  the Forgot Password option or your Administrator can reset the password from within the employee/agent section ...

• How to change distribution settings for a group of agents on the Five9 platform for SMS/Chat, Email, etc.

  1-Login as Admin using VCC Admin 2-Right click on User Profile 3-Menu bar will appear on the screen 4-Click on Add User Profile 5-A popUp will appear on the screen 6-write the name of the group 6-Click on Add button 7-A popUp will appear containing ...