Concern regarding the security around registering using the Admin credentials
When a customer enters their Admin credentials into the TernioSwitch registration form, it asks for both the Customer's ID and Password associated with the Contact Center's business unit. It is important to note that we do not see or store the user's password. This is passed directly to the Contact Center for authorization and to receive a security token. This security token is used to do the implementation of the business unit and the TernioSwitch mobile application.
We do not have access to these passwords, therefore we do not have access to the customer's data or business unit.
Related Articles
Registering To Setup The TernioSwitch
See below for screenshots, but note that credentials need to be Admin credentials, not agent. If agent credentials are used they should receive an error popup message. If someone needs to re-register, they need to use a differnet email on the first ...
Resetting Password
If you ever need to reset your password you can do so from the Contact Center login page on your computer. At the Login page, click on the Forgot Password option or your Administrator can reset the password from within the employee/agent section ...
How does the TernioSwitch handle password resets?
Each company sets their own security profiles through the Contact Center which may require frequent password resets. The TernioSwitch will notify each agent when a password change is required. A popup will appear on the TernioSwitch for the agent to ...
Are credentials case sensitive?
Yes. One the Five9 platform both the ID and Password are case sensative. On CXOne, only the Password is case sensative.
I can't sign into the App or Dashboard?
A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio Switch? Ternio Switch uses your contact center login information to authenticate the user ...