When you click "Agents" on the TernioSwitch you will see your list of agents. Each agent will show if they are available, on a call or unavailable. If an agent is available (showing a green light) and you want to consult with them, you simply click ...
The Address Books on the TernioSwitch auto populate directly from the Contact Center Address Books. So each company sets up and controls who has access to each Address Book. Can an Address Book be assigned to a specific agent? The answer is yes, ...
The TernioSwitch currently supports the blended dialer setup on inContact, but we do not have support for any of the other dialers. The blended dialer is the automated outbound calling using an uploaded list of records The other dialers require ...