Does the TernioCX support Work Items on the CXOne platform?

• Related Articles

• What outbound dialers does TernioCX work with?

  The TernioCX currently supports the blended dialer setup on CXOne, but we do not have support for any of the other dialers. The blended dialer is the automated outbound calling using an uploaded list of records The other dialers require you to sign ...

• Single Sign On- SSO with TernioCX

  CXOne TernioCX can only support SP Initiated SSO, not IdP initiated. If you are logging into the app and get a notice that your credentials are not valid, and there's no redirect to your SSO provider, then you are probably using IdP initiated SSO. ...

• Marqee messages on the inContact platform

  Marqee messages are controlled by the CXOne platform.  The marqees should just stay on the screen until you click "OK". Then they should come up if you click on the "MSG" button as long as that marquee has not expired. By default, a new message ...

• Why does my agent leg stay logged in so long after I end the call on TernioCX (CXOne)?

  The agent phone timeout can be adjusted to whatever works for your team. The default is 30 seconds. Go to ACD, then ACD Settings, then Station Profiles. This is where profiles are created and managed. Create a new profile for the timeout that works ...

• CXOne Auto-Attendant

  The NICE CXOne Auto-Attendant will come through the Ternio mobile app just like any regular incoming call. The Auto-Attendant directs calls to individual agents vs. a whole group assigned to a skill.