How do I find the TernioSwitch User Guide?

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• How do I find our credentials for the registering the TernioSwitch on the inContact Central platform?

  Finding your credentials for the Central PLATFORM  registration IF YOU ALREADY KNOW YOUR API NAME AND APPLICATION SECRET, THEN SKIP THIS SECTION AND GO TO “REGISTER” NOTE: Before setting up  the Ternio Switch Application, you must be an administrator ...

• Implementation of the TernioSwitch

  Ternio does not charge any implementation fees.  There is only the MRC (Monthly recurring charge) which is on a month to month basis.  Ternio has set this up to be a simple, no risk opportunity for every company. Getting a company set up with the ...

• What is the password policy on the TernioSwitch?

  Passwords are managed by the customer's admins from the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). When the user’s password expires, a popup will ...

• If call comes in but the user hears dead air on other end.

  Confirm that the users is entering their correct mobile number on the sign in page of the TernioSwitch app. The users Mobile device might be blocking the incoming call.  See "What do I do if I can’t receive calls on my TernioSwitch?” in the knowledge ...

• International numbers and the TernioSwitch

  It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly.  This would apply to dialing out of the TernioSwitch, as well as how you enter your mobile number at the ...