How do I find the Ternio's User Guide?

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• Implementation of the Ternio

  Getting a company set up with the Ternio is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running after some backend testing. Onboarding agents to use the ...

• International numbers and the Ternio mobile app

  It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly. This would apply to dialing out of the Ternio, as well as how you enter your mobile number at the login ...

• How do I remove a user that has been removed from the contact center?

  For our adding and removing users section of our dashboard, whoever has access as an admin should also have full access to the contact center to be authorized to see all users. Some people do not have full access and when they go to the Ternio Admin ...

• If call comes in but the user hears dead air on other end.

  Confirm that the users is entering their correct mobile number on the sign in page of the TernioSwitch app. The users Mobile device might be blocking the incoming call.  See "What do I do if I can’t receive calls on my TernioSwitch?” in the knowledge ...

• Can my call data from the Ternio mobile app go into our Salesforce application?

  This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.