Can I use the Ternio app if I don't have any cellular reception and only Wifi?
There may be times when you are deep inside of a building where you can't connect to your cellular network. Can you still use the Ternio? The answer is yes. Since we currently don't have a softphone built into the Ternio app at this time, there are two options. The first is to see if your cellular carrier has a WiFi calling option. If so, then have them turn that on and set your mobile phone to accept WiFi calls. With this setup you will receive calls through the Ternio seamlessly when you enter areas with WiFi only.
The second option is to use a softphone app on your mobile device such as Skype or Google Voice. Once you have your Skype phone number for your softphone, you can just use that number at the login page of the Ternio app instead of your mobile number. When you're set to "Available" or "Ready" on the Ternio app, and you are in a WiFi only area, when a call comes in, your softphone will ring. Just answer that as you normally would. That's it! Your Ternio app is now working in a WiFi only environment.
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How much battery and data does Ternio mobile app use?
Our test results showed minimal DATA usage @ just 2-3MB over an 8 hours period. The tests also showed moderate BATTERY usage @ roughly 35% over the same 8 hour period. (Note that the performance of each device will differ)
Can my call data from the Ternio mobile app go into our Salesforce application?
This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.
What do I do if I can’t call out from Ternio?
IMPORTANT! Confirm that the number that has been entered on the sign in page of the App is the correct mobile number. They can NOT use the "DID" number provided by inContact. This will not work. IMPORTANT! Confirm that they do not have a "Do Not ...
Security and Data
The Ternio mobile app uses 256-AES encryption. All data sent from the app to our servers is encrypted and remains encrypted on our servers until needed. As for your data that is stored on our servers, all call data remains between the customer and ...
What do I do if I can’t receive calls on my Ternio app?
IMPORTANT! Confirm that the number that's been entered on the sign in page of the App is the correct mobile number. Here are some examples of issues: IMPORTANT! Confirm that they do not have a "Do Not Disturb" setting enabled To check for blocked ...