How can you upload Contact Records in bulk in Five9?

• Related Articles

• How do Address Books work on Ternio?

  The Address Books on Ternio auto populate directly from the Contact Center Address Books, Skill lists and Agents. Each company sets up and controls who has access to any of these listings. Can an Address Book be assigned to a specific agent? The ...

• How do I remove a user that has been removed from the contact center?

  For our adding and removing users section of our dashboard, whoever has access as an admin should also have full access to the contact center to be authorized to see all users. Some people do not have full access and when they go to the Ternio Admin ...

• When I'm in the middle of a chat, why does the chat remain open and doesn't go away on the app when I lose contact with a customer?

  If you're in the middle of a chat and the customer just closes their chat window without ending the chat, it takes the Contact Center system some time to end that chat on the agent end.  The chat with that customer may remain on the TernioSwitch for ...

• What outbound dialers does TernioCX work with?

  The TernioCX currently supports the blended dialer setup on CXOne, but we do not have support for any of the other dialers. The blended dialer is the automated outbound calling using an uploaded list of records The other dialers require you to sign ...

• What is the password policy on Ternio?

  Passwords are managed by the customer's admins on the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). Ternio does not handle passwords.