How do Address Books work on Ternio?
The Address Books on Ternio auto populate directly from the Contact Center Address Books, Skill lists and Agents. Each company sets up and controls who has access to any of these listings.
Can an Address Book be assigned to a specific agent? The answer is yes, and these settings will be controlled by the company's Admin on the contact center side.
Can a company upload in bulk to the Address Books? The answer is yes. They can be uploaded using a csv or Excel file by the company Admin.
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How do I remove a user that has been removed from the contact center?
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How do agent to agent consults work?
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Does the TernioCX support Work Items on the CXOne platform?
Not at this time.
Implementation of the Ternio
Getting a company set up with the Ternio is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running after some backend testing. Onboarding agents to use the ...