How do Address Books work on the TernioSwitch?

How do Address Books work on the TernioSwitch?

The Address Books on the TernioSwitch auto populate directly from the Contact Center Address Books.  So each company sets up and controls who has access to each Address Book.

Can an Address Book be assigned to a specific agent?  The answer is yes, and these settings will be controlled by the company's Admin.

Can a company upload in bulk to the Address Books?  The answer is yes.  They can be uploaded using a csv or Excel file by the company Admin.


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