How do Address Books work on Ternio?
The Address Books on Ternio auto populate directly from the Contact Center Address Books, Skill lists and Agents. Each company sets up and controls who has access to any of these listings.
Can an Address Book be assigned to a specific agent? The answer is yes, and these settings will be controlled by the company's Admin on the contact center side.
Can a company upload in bulk to the Address Books? The answer is yes. They can be uploaded using a csv or Excel file by the company Admin.
Related Articles
How do I remove a user that has been removed from the contact center?
For our adding and removing users section of our dashboard, whoever has access as an admin should also have full access to the contact center to be authorized to see all users. Some people do not have full access and when they go to the Ternio Admin ...
How do agent to agent consults work?
When you click "Agents" on the TernioSwitch you will see your list of agents. Each agent will show if they are available, on a call or unavailable. If an agent is available (showing a green light) and you want to consult with them, you simply click ...
Does the TernioCX support Work Items on the CXOne platform?
Not at this time.
Implementation of the Ternio
Getting a company set up with the Ternio is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running after some backend testing. Onboarding agents to use the ...
What is the password policy on Ternio?
Passwords are managed by the customer's admins on the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). Ternio does not handle passwords.