How do I remove a user that has been removed from the contact center?
For our adding and removing users section of our dashboard, whoever has access as an admin should also have full access to the contact center to be authorized to see all users. Some people do not have full access and when they go to the TernioSwitch dashboard, the user list will be restricted to what they are allowed to see. We have a system that will automatically remove a user if they have been removed from the contact center when that admin logs into the dashboard. But this can only be triggered if the admin logging in is setup on the contact center to view ALL users. Otherwise, it will only remove a user that they have access to.
So the best way to manage Ternio licenses is to manually remove a user or to have the admin with a full view of all users login to the dashboard once a month. This will now remove any users that had been removed during that month from the contact center.