How does the TernioSwitch handle password resets?
Each company sets their own security profiles through the Contact Center which may require frequent password resets. The TernioSwitch will notify each agent when a password change is required. A popup will appear on the TernioSwitch for the agent to enter a new password and press “Save”. Everything is then instantly synced with the Contact Center and the agent is ready continue to use the TernioSwitch as usual.
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Resetting Password
If you ever need to reset your password you can do so from the Contact Center login page on your computer. At the Login page, click on the Forgot Password option or your Administrator can reset the password from within the employee/agent section ...
What is the password policy on the TernioSwitch?
Passwords are managed by the customer's admins from the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). When the user’s password expires, a popup will ...
Concern regarding the security around registering using the Admin credentials
When a customer enters their Admin credentials into the TernioSwitch registration form, it asks for both the Customer's ID and Password associated with the Contact Center's business unit. It is important to note that we do not see or store the ...
SMS and MMS inbound and outbound on the TernioSwitch
SMS and MMS on the TernioSwitch on the inContact side is handled through the third party company Textel. The TernioSwitch can handle incoming SMS as well as MMS through Textel. Outgoing SMS on the inConact side through Textel can be built using ...
Implementation of the TernioSwitch
Ternio does not charge any implementation fees. There is only the MRC (Monthly recurring charge) which is on a month to month basis. Ternio has set this up to be a simple, no risk opportunity for every company. Getting a company set up with the ...