How does the Ternio handle password resets?

How does the Ternio handle password resets?

Each company sets their own security profiles through the Contact Center which may require frequent password resets. All passwords on Ternio are handled from the Contact Center side.  Ternio does  not handle or control passwords.


    • Related Articles

    • Resetting Password

      If you ever need to reset your password you can do so from the Contact Center login page on your computer.  At the Login page, click on  the Forgot Password option or your Administrator can reset the password from within the employee/agent section ...

    • What is the password policy on Ternio?

      Passwords are managed by the customer's admins on the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). Ternio does not handle passwords.

    • Concern regarding the security around registering using the Admin credentials

      When a customer enters their Admin credentials into the TernioSwitch registration form, it asks for both the Customer's ID and Password associated with the Contact Center's business unit.  It is important to note that we do not see or store the ...

    • SMS and MMS inbound and outbound on the Ternio mobile app

      Five9 Native Five9 SMS and MMS are handled by the TernioF9 mobile app. CXOne SMS and MMS on the TernioCX on the CXOne side is handled through the third party company Textel. TernioCX can handle incoming SMS as well as MMS through Textel. Outgoing SMS ...

    • Implementation of the Ternio

      Getting a company set up with the Ternio is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running after some backend testing. Onboarding agents to use the ...