Why am I getting a warning when I try to setup temporary CXOne agent credentials for Ternio to use to test with?
Why am I getting a warning when I try to setup temporary CXOne agent credentials for Ternio to use to test with?
CXOne changed the security requirements for using other domains such as @ternio.com and you’ll need to go to Account settings and add our domain there to allow this.
The agent phone timeout can be adjusted to whatever works for your team. The default is 30 seconds. Go to ACD, then ACD Settings, then Station Profiles. This is where profiles are created and managed. Create a new profile for the timeout that works ...
Finding your credentials for the Central PLATFORM registration IF YOU ALREADY KNOW YOUR API NAME AND APPLICATION SECRET, THEN SKIP THIS SECTION AND GO TO “REGISTER” NOTE: Before setting up the Ternio Switch Application, you must be an administrator ...
Ternio does not run pen tests. As we thoroughly reviewed the architecture of our system with Merck’s security teams, we’ve built our application in a way that relies on the Nice InContact system as well as the Microsoft Azure servers, both of which ...
The NICE CXOne Auto-Attendant will come through the Ternio mobile app just like any regular incoming call. The Auto-Attendant directs calls to individual agents vs. a whole group assigned to a skill.