Why am I getting a warning when I try to setup temporary CXOne agent credentials for Ternio to use to test with?
Why am I getting a warning when I try to setup temporary CXOne agent credentials for Ternio to use to test with?
CXOne changed the security requirements for using other domains such as @ternio.com and you’ll need to go to Account settings and add our domain there to allow this.
The agent phone timeout can be adjusted to whatever works for your team. The default is 30 seconds. Go to ACD, then ACD Settings, then Station Profiles. This is where profiles are created and managed. Create a new profile for the timeout that works ...
Getting a company set up with the Ternio is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running after some backend testing. Onboarding agents to use the ...
Ternio does not run pen tests. As we thoroughly reviewed the architecture of our system with Merck’s security teams, we’ve built our application in a way that relies on the Nice InContact system as well as the Microsoft Azure servers, both of which ...
There may be times when you are deep inside of a building where you can't connect to your cellular network. Can you still use the Ternio? The answer is yes. Since we currently don't have a softphone built into the Ternio app at this time, there are ...