Implementation of the TernioSwitch
Ternio does not charge any implementation fees. There is only the MRC (Monthly recurring charge) which is on a month to month basis. Ternio has set this up to be a simple, no risk opportunity for every company.
Getting a company set up with the TernioSwitch is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running in minutes.
Onboarding agents to use the TernioSwitch is also a very quick process since the app has been built as a straight forward, user friendly, interface.
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Can my call data from the TernioSwitch go into our Salesforce application?
The simple answer is yes. It will require an IVR implementation build which is an add on feature for Ternio on the CXOne platform. The IVR integration can be used to lookup and push data from the contacts from CXOne platform to your Salesforce ...
International numbers and the TernioSwitch
It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly. This would apply to dialing out of the TernioSwitch, as well as how you enter your mobile number at the ...
Registering To Setup The TernioSwitch
See below for screenshots, but note that credentials need to be Admin credentials, not agent. If agent credentials are used they should receive an error popup message. If someone needs to re-register, they need to use a differnet email on the first ...
How does the TernioSwitch handle password resets?
Each company sets their own security profiles through the Contact Center which may require frequent password resets. The TernioSwitch will notify each agent when a password change is required. A popup will appear on the TernioSwitch for the agent to ...
How do I find the TernioSwitch User Guide?
https://www.ternioswitch.com/uploads/9/6/8/3/9683710/ternioswitch_users_guide_v.4__1_.pdf