Implementation of the Ternio
Getting a company set up with the Ternio is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running after some backend testing.
Onboarding agents to use the Ternio is also a very quick process. Each company can have one or more Ternio Admins who have access to the Ternio Admin Dashboard. Here is where the Admin can add and remove users at any time. They can add 1 or 1000 users with a couple of button clicks.
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Can my call data from the Ternio mobile app go into our Salesforce application?
This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.
What is the password policy on Ternio?
Passwords are managed by the customer's admins on the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). Ternio does not handle passwords.
How does the Ternio handle password resets?
Each company sets their own security profiles through the Contact Center which may require frequent password resets. All passwords on Ternio are handled from the Contact Center side. Ternio does not handle or control passwords.
International numbers and the Ternio mobile app
It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly. This would apply to dialing out of the Ternio, as well as how you enter your mobile number at the login ...
How do Address Books work on Ternio?
The Address Books on Ternio auto populate directly from the Contact Center Address Books, Skill lists and Agents. Each company sets up and controls who has access to any of these listings. Can an Address Book be assigned to a specific agent? The ...