Is SSO available on TernioF9?

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  CXOne TernioCX can only support SP Initiated SSO, not IdP initiated. If you are logging into the app and get a notice that your credentials are not valid, and there's no redirect to your SSO provider, then you are probably using IdP initiated SSO. ...

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  There are no timeouts or limits when an agent is in the Available State. All Unavailable States have specific timouts set for them.

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  When you click "Agents" on the TernioSwitch you will see your list of agents.  Each agent will show if they are available, on a call or unavailable.  If an agent is available (showing a green light) and you want to consult with them, you simply click ...

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  Marqee messages are controlled by the CXOne platform.  The marqees should just stay on the screen until you click "OK". Then they should come up if you click on the "MSG" button as long as that marquee has not expired. By default, a new message ...

• Can I use the Ternio app if I don't have any cellular reception and only Wifi?

  There may be times when you are deep inside of a building where you can't connect to your cellular network. Can you still use the Ternio? The answer is yes. Since we currently don't have a softphone built into the Ternio app at this time, there are ...