Is SSO available on TernioF9?

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• Single Sign On- SSO

  CXOne TernioCX can only support SP Initiated SSO, not IdP initiated. If you are logging into the app and get a notice that your credentials are not valid, and there's no redirect to your SSO provider, then you are probably using IdP initiated SSO. ...

• I can't register for the app since my SSO and OKTA redirects me to CXOne

  OKTA needs to be turned off while submitting credentials for registering for the TernioCX mobile app. Turning this off allows everything to process perfectly and then it can be turned back on once the registration was successful.

• CXOne timeouts

  There are no timeouts or limits when an agent is in the Available State. All Unavailable States have specific timouts set for them.

• How do agent to agent consults work?

  When you click "Agents" on the TernioSwitch you will see your list of agents.  Each agent will show if they are available, on a call or unavailable.  If an agent is available (showing a green light) and you want to consult with them, you simply click ...

• Marqee messages on the inContact platform

  Marqee messages are controlled by the CXOne platform.  The marqees should just stay on the screen until you click "OK". Then they should come up if you click on the "MSG" button as long as that marquee has not expired. By default, a new message ...