The NICE CXOne Auto-Attendant will come through the Ternio mobile app just like any regular incoming call. The Auto-Attendant directs calls to individual agents vs. a whole group assigned to a skill.
Finding your credentials for the Central PLATFORM registration IF YOU ALREADY KNOW YOUR API NAME AND APPLICATION SECRET, THEN SKIP THIS SECTION AND GO TO “REGISTER” NOTE: Before setting up the Ternio Switch Application, you must be an administrator ...
PSTN can be turned on and off on CXOne by a Security Option that is set per Role. Also, PSTN can be turned off by CXOne because it is not part of the specific connectivity plan. In this case you will need to contact CXOne directly to turn on.
CXOne changed the security requirements for using other domains such as @ternio.com and you’ll need to go to Account settings and add our domain there to allow this.