The NICE CXOne Auto-Attendant will come through the Ternio mobile app just like any regular incoming call. The Auto-Attendant directs calls to individual agents vs. a whole group assigned to a skill.
The agent phone timeout can be adjusted to whatever works for your team. The default is 30 seconds. Go to ACD, then ACD Settings, then Station Profiles. This is where profiles are created and managed. Create a new profile for the timeout that works ...
Please check the timeout threshold set for each unavailable state. When the maximum time set has been reached, the agent will be automatically logged out. Many times adjusting this setting is what has to be corrected and the logout issue is resolved. ...
Unavailable codes set by your company admin for each unavailable code. The main unavailable code is pre-set by the Contact Center platform at 120 minutes. All of other company's custom unavailable codes have a maximum time setting that can be ...