Security and Data

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• Concern regarding the security around registering using the Admin credentials

  When a customer enters their Admin credentials into the TernioSwitch registration form, it asks for both the Customer's ID and Password associated with the Contact Center's business unit.  It is important to note that we do not see or store the ...

• How much battery and data does the TernioSwitch use?

  Our test results showed minimal DATA usage @ just 2-3MB over an 8 hours period. The tests also showed moderate BATTERY usage @ roughly 35% over the same 8 hour period. (Note that the performance of each device will differ)

• Can my call data from the TernioSwitch go into our Salesforce application?

  The simple answer is yes. It will require an IVR implementation build which is an add on feature for Ternio on the CXOne platform. The IVR integration can be used to lookup and push data from the contacts from CXOne platform to your Salesforce ...

• Can I use the TernioSwitch if I don't have any cellular reception and only Wifi, or use a softphone?

  There may be times when you are deep inside of a building where you can't connect to your cellular network.  Can you still use the TernioSwitch?  Then answer is yes.  Since we currently don't have a softphone built into the TernioSwitch at this time, ...

• Do you perform any penetration testing? If so how often? Can you provide a copy of findings/results?

  Ternio does not run pen tests. As we thoroughly reviewed the architecture of our system with Merck’s security teams, we’ve built our application in a way that relies on the Nice InContact system as well as the Microsoft Azure servers, both of which ...