Single Sign On- SSO with TernioCX

CXOne

TernioCX can only support SP Initiated SSO, not IdP initiated.

If you are logging into the app and get a notice that your credentials are not valid, and there's no redirect to your SSO provider, then you are probably using IdP initiated SSO.

One option is to change the Ternio users only to SP SSO and keep the others on iDP. We have customers who have done this successfully.

Related Articles
Is SSO available on TernioF9?
SSO is not currently available on the TernioF9 mobile app. This is a feature that is in the pipeline, but not yet into production.
I can't register for the app since my SSO and OKTA redirects me to CXOne
OKTA needs to be turned off while submitting credentials for registering for the TernioCX mobile app. Turning this off allows everything to process perfectly and then it can be turned back on once the registration was successful.
I can't sign into the App or Dashboard?
A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio mobile app? Ternio uses your contact center login information to authenticate the user ...
What outbound dialers does TernioCX work with?
The TernioCX currently supports the blended dialer setup on CXOne, but we do not have support for any of the other dialers. The blended dialer is the automated outbound calling using an uploaded list of records The other dialers require you to sign ...
Does the TernioCX support Work Items on the CXOne platform?
Not at this time.

Single Sign On- SSO with TernioCX

Single Sign On- SSO with TernioCX

CXOne

Related Articles

Is SSO available on TernioF9?

I can't register for the app since my SSO and OKTA redirects me to CXOne

I can't sign into the App or Dashboard?

What outbound dialers does TernioCX work with?

Does the TernioCX support Work Items on the CXOne platform?