Single Sign On- SSO

• Related Articles

• I can't sign into the App or Dashboard?

  A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio Switch? Ternio Switch uses your contact center login information to authenticate the user ...

• Why does the TernioSwitch just spin when I sign into the app?

  When signing in, make sure you're entering a complete phone number. Also, check and see if you are logged in to any other accounts using the same phone number you are trying to use with the TernioSwitch as that can cause the spinning issue to happen. ...

• Can the TernioSwitch mobile app be used for agents with an outbound Personal Connection Dialer skill? I know you can place outbound calls, but does the app have the capability of going into a “Working” state for a Personal Connection dialer skill?

  We do not have the ability for an agent to sign into a dialer skill, however it does work with Blended dialer skills.

• International numbers and the TernioSwitch

  It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly.  This would apply to dialing out of the TernioSwitch, as well as how you enter your mobile number at the ...

• What outbound dialers does the TernioSwitch work with?

  The TernioSwitch currently supports the blended dialer setup on inContact, but we do not have support for any of the other dialers.  The blended dialer is the automated outbound calling using an uploaded list of records ​ The other dialers require ...