SMS and MMS inbound and outbound on the Ternio mobile app

• Related Articles

• International numbers and the Ternio mobile app

  It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly. This would apply to dialing out of the Ternio, as well as how you enter your mobile number at the login ...

• I can't sign into the App or Dashboard?

  A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio mobile app? Ternio uses your contact center login information to authenticate the user ...

• How to change distribution settings for a group of agents on the Five9 platform for SMS/Chat, Email, etc.

  1-Login as Admin using VCC Admin 2-Right click on User Profile 3-Menu bar will appear on the screen 4-Click on Add User Profile 5-A popUp will appear on the screen 6-write the name of the group 6-Click on Add button 7-A popUp will appear containing ...

• Can my call data from the Ternio mobile app go into our Salesforce application?

  This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.

• What do I do if I can’t receive calls on my Ternio app?

  IMPORTANT! Confirm that the number that's been entered on the sign in page of the App is the correct mobile number. Here are some examples of issues: IMPORTANT! Confirm that they do not have a "Do Not Disturb" setting enabled To check for blocked ...