SMS and MMS inbound and outbound on the Ternio mobile app

SMS and MMS inbound and outbound on the Ternio mobile app

Five9

Native Five9 SMS and MMS are handled by the TernioF9 mobile app.

CXOne

SMS and MMS on the TernioCX on the CXOne side is handled through the third party company Textel.  TernioCX can handle incoming SMS as well as MMS through Textel.  

Outgoing SMS on the CXOne side through Textel can be built using the "Launch" buttons.  Kevin Lingle from the Ternio team can explain how this is accomplished.


    • Related Articles

    • International numbers and the Ternio mobile app

      It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly. This would apply to dialing out of the Ternio, as well as how you enter your mobile number at the login ...

    • I can't sign into the App or Dashboard?

      A couple of things we will want to check. Are you able to login to the contact center directly using the same username and password you are using on the Ternio mobile app? Ternio uses your contact center login information to authenticate the user ...

    • How to change distribution settings for a group of agents on the Five9 platform for SMS/Chat, Email, etc.

      1-Login as Admin using VCC Admin 2-Right click on User Profile 3-Menu bar will appear on the screen 4-Click on Add User Profile 5-A popUp will appear on the screen 6-write the name of the group 6-Click on Add button 7-A popUp will appear containing ...

    • Can my call data from the Ternio mobile app go into our Salesforce application?

      This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.

    • How do agent to agent consults work?

      When you click "Agents" on the TernioSwitch you will see your list of agents.  Each agent will show if they are available, on a call or unavailable.  If an agent is available (showing a green light) and you want to consult with them, you simply click ...