SMS Types on Five9 SCC setttings handled by TernioF9

SMS Types on Five9 SCC setttings handled by TernioF9

SMS settings

Understanding the three types of SMS


  1. AID (Automatic Interaction distribution) Auto Accept


  1. Cherry Pick (with Accept /Reject buttons)


  1. AID (Automatic Interaction distribution) NOT Auto Accept. 

    1. This type of chat is the same as 1 above but without the run-time plus Accept Reject buttons