Why does the Ternio log me out when I'm set to one of our unavailable codes?

• Related Articles

• Why do I get logged out after a certain amount of time?

  Please check the timeout threshold set for each unavailable state. When the maximum time set has been reached, the agent will be automatically logged out. Many times adjusting this setting is what has to be corrected and the logout issue is resolved. ...

• Why do I get logged out using an Android device? Battery optomization on Android

  Keep Adaptive Battery & battery optimization off. Android phones are set so that apps use your phone's battery only when you need them to. Adaptive Battery and battery optimization settings for the Ternio app need to be turned off. These settings are ...

• CXOne timeouts

  There are no timeouts or limits when an agent is in the Available State. All Unavailable States have specific timouts set for them.

• Implementation of the Ternio

  Getting a company set up with the Ternio is a very quick process. Once a company has been setup with the Contact Center, they can simply provide a couple of credentials and be up and running after some backend testing. Onboarding agents to use the ...

• I know you use Microsoft Azure for hosting, but does Ternio have its own defined Recovery Time Objective(RTO) and Recovery Point Objective(RPO) for disaster recovery?

  Of Course we have failover in place, so if one server goes down the other spins up instantly.  But to clarify our RTO and RPO policy, our RTO service level is within 24 hours.  Note that the actual time will be significantly less than 24 hours since ...