Why does the TernioSwitch log me out when I'm set to one of our unavailable codes?
Unavailable codes set by your company admin for each unavailable code.
The main unavailable code is pre-set by the Contact Center platform at 120 minutes.
All of other company's custom unavailable codes have a maximum time setting that can be adjusted by your company admin from the backend.
What this means is that if you set your TernioSwitch app to the main unavailable code and leave, then after 120 minutes your will automatically get logged out. The same is true with the unavailable codes set in your business unit. That may be set for a short time or many hours, but this usually explains why you have been logged out without you doing that manually.
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Why do I get logged out after a certain amount of time?
Please check the timeout threshold set for each unavailable state. When the maximum time set has been reached, the agent will be automatically logged out. Many times adjusting this setting is what has to be corrected and the logout issue is resolved. ...
Why do I get logged out using an Android device? Battery optomization on Android
Keep Adaptive Battery & battery optimization off. Android phones are set so that apps use your phone's battery only when you need them to. Adaptive Battery and battery optimization settings for the Ternio app need to be turned off. These settings are ...
NICE timeouts
There are no timeouts or limits when an agent is in the Available State. All Unavailable States have specific timouts set for them.
Implementation of the TernioSwitch
Ternio does not charge any implementation fees. There is only the MRC (Monthly recurring charge) which is on a month to month basis. Ternio has set this up to be a simple, no risk opportunity for every company. Getting a company set up with the ...
Can I use the TernioSwitch if I don't have any cellular reception and only Wifi, or use a softphone?
There may be times when you are deep inside of a building where you can't connect to your cellular network. Can you still use the TernioSwitch? Then answer is yes. Since we currently don't have a softphone built into the TernioSwitch at this time, ...