What exactly is stored on the TernioSwitch servers?
· AgentUsername (to verify the active license )
· API key, API secret, business unit number (these are stored to send to the mobile app to start communicating with the Contact Center once the license is verified by the Ternio server.)
· All of the above are stored in our database using AES-256 encryption and are not readable to anyone with access to the server, and is not useable unless decrypted, in addition to having access to a single-use security token, the username as well as the password which we do not have access to. The passwords are managed by the customer on the inContact business unit.
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Implementation of the TernioSwitch
Ternio does not charge any implementation fees. There is only the MRC (Monthly recurring charge) which is on a month to month basis. Ternio has set this up to be a simple, no risk opportunity for every company. Getting a company set up with the ...
International numbers and the TernioSwitch
It’s important to know that you need to enter a “+” sign before the international number for the Contact Center to route the numbers correctly. This would apply to dialing out of the TernioSwitch, as well as how you enter your mobile number at the ...
Registering To Setup The TernioSwitch
See below for screenshots, but note that credentials need to be Admin credentials, not agent. If agent credentials are used they should receive an error popup message. If someone needs to re-register, they need to use a differnet email on the first ...
How does the TernioSwitch handle password resets?
Each company sets their own security profiles through the Contact Center which may require frequent password resets. The TernioSwitch will notify each agent when a password change is required. A popup will appear on the TernioSwitch for the agent to ...
How do I find the TernioSwitch User Guide?
https://www.ternioswitch.com/uploads/9/6/8/3/9683710/ternioswitch_users_guide_v.4__1_.pdf