What exactly is stored on the TernioSwitch servers?

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• Security and Data

  The Ternio mobile app uses 256-AES encryption. All data sent from the app to our servers is encrypted and remains encrypted on our servers until needed. As for your data that is stored on our servers, all call data remains between the customer and ...

• Can the TernioSwitch mobile app be used for agents with an outbound Personal Connection Dialer skill? I know you can place outbound calls, but does the app have the capability of going into a “Working” state for a Personal Connection dialer skill?

  We do not have the ability for an agent to sign into a dialer skill, however it does work with Blended dialer skills.

• ADP Connector

  ADP (Agent Desktop Plus) is REQUIRED to use the TernioSwitch on the Five9 platform. 

• Do you perform any penetration testing? If so how often? Can you provide a copy of findings/results?

  Ternio does not run pen tests. As we thoroughly reviewed the architecture of our system with Merck’s security teams, we’ve built our application in a way that relies on the Nice InContact system as well as the Microsoft Azure servers, both of which ...

• Why is the "Screen Pop" not working?

  You can use an action called "Runapp", or you can code the ScreenPop to the specific skill. if it's coded to the skill the ScreenPop works perfectly on the TernioSwitch.