What versions of iOS and Android will the Ternio work on?
As of 6/18/24
iOS 13.4 or later
Android 6.0 and up
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Battery Optimization on Android Devices
The Ternio mobile app may go into the background and log out if Android settings are set for battery optimization. Here's how to fix that: From a Home screen, swipe up or down to access apps screen then navigate: Settings > Apps. Tap the Menu icon ...
How do Address Books work on Ternio?
The Address Books on Ternio auto populate directly from the Contact Center Address Books, Skill lists and Agents. Each company sets up and controls who has access to any of these listings. Can an Address Book be assigned to a specific agent? The ...
Does the TernioCX support Work Items on the CXOne platform?
Not at this time.
Why do I get logged out using an Android device? Battery optomization on Android
Keep Adaptive Battery & battery optimization off. Android phones are set so that apps use your phone's battery only when you need them to. Adaptive Battery and battery optimization settings for the Ternio app need to be turned off. These settings are ...
How do agent to agent consults work?
When you click "Agents" on the TernioSwitch you will see your list of agents. Each agent will show if they are available, on a call or unavailable. If an agent is available (showing a green light) and you want to consult with them, you simply click ...