What versions of iOS and Android will the Ternio work on?

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• Battery Optimization on Android Devices

  The Ternio mobile app may go into the background and log out if Android settings are set for battery optimization. Here's how to fix that: From a Home screen, swipe up or down to access apps screen then navigate: Settings > Apps. Tap the Menu icon ...

• How do Address Books work on Ternio?

  The Address Books on Ternio auto populate directly from the Contact Center Address Books, Skill lists and Agents. Each company sets up and controls who has access to any of these listings. Can an Address Book be assigned to a specific agent? The ...

• Does the TernioCX support Work Items on the CXOne platform?

  Not at this time.

• Why do I get logged out using an Android device? Battery optomization on Android

  Keep Adaptive Battery & battery optimization off. Android phones are designed to use your battery only when necessary. By default, Adaptive Battery and battery optimization settings are enabled for apps like Ternio. These settings should be disabled ...

• What do I do if I can’t call out from Ternio?

  IMPORTANT! Confirm that the number that has been entered on the sign in page of the App is the correct mobile number. They can NOT use the "DID" number provided by inContact. This will not work. IMPORTANT! Confirm that they do not have a "Do Not ...