What are the Salesforce Click to Dial requirements?

What are the Salesforce Click to Dial requirements?

The Salesforce business unit needs to be using the "Lightening Components".  The Click to Dial currently does not function on the classic Salesforce system.
    • Related Articles

    • Can my call data from the Ternio mobile app go into our Salesforce application?

      This is an Add-On feature for the app. Please contact your Ternio sales rep or reach out to sales@ternio.com and someone will assist answering any questions you may have and can get the process started.
    • Can there be a Screenpop with the Salesforce Click to Dial?

      This could be achieved through Studio. The launch button on TernioCX can open a URL, but thats normally used for opening things that the agent controls. If they are doing a SF screen pop they should add the URL to the request Agent action and set the ...
    • What is the password policy on Ternio?

      Passwords are managed by the customer's admins on the Contact Center platform. They can be changed regularly or resets can be an automated requirement by the customer (example every 15, 30 , 60 days). Ternio does not handle passwords.
    • ADP Connector

      ADP (Agent Desktop Plus) is REQUIRED to use the TernioSwitch on the Five9 platform. 
    • What are the minimum requirements for using the app?

      For Android devices it is: 6.0 and up. For iOS devices it is: iPhone iOS 13.4 or later Please check the Apple App store or the Google Play store for the most up to date answer.