What do I do if I can’t receive calls on my TernioSwitch?

What do I do if I can’t receive calls on my TernioSwitch?

IMPORTANT!  Confirm that the number that's been entered on the sign in page of the App is the correct mobile number.  They can NOT use the "DID" number provided by inContact.  This will not work.

Here are some examples of issues:

IMPORTANT!  Confirm that they do not have a "Do Not Disturb" setting enabled

To check for blocked phone numbers:

For iPhones (iOS-Apple devices):

  1. Launch the Settings app from your Home screen. 
  2. Tap on Phone
  3. Tap Call Blocking & Identification.
  4. Tap Edit in the upper right corner of your screen.
  5. Find the inContact number that may be the issue, then tap the minus button (red circle) next to the number you'd like to unblock.
  6. Tap Unblock.

For Android devices:

  1. Open your device's Phone app .
  2. Tap More .
  3. Tap Settings Blocked numbers.
  4. Next to the number you want to unblock, tap Clear Unblock.

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This usually resolves the issue.  If problems are still happening, then submit a support ticket



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