What outbound dialers does the TernioSwitch work with?

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• SMS and MMS inbound and outbound on the TernioSwitch

  SMS and MMS on the TernioSwitch on the inContact side is handled through the third party company Textel.  The TernioSwitch can handle incoming SMS as well as MMS through Textel.   Outgoing SMS on the inConact side through Textel can be built using ...

• Does the TernioSwitch support Work Items on the CXOne platform?

  Not at this time.

• How do agent to agent consults work?

  When you click "Agents" on the TernioSwitch you will see your list of agents.  Each agent will show if they are available, on a call or unavailable.  If an agent is available (showing a green light) and you want to consult with them, you simply click ...

• How do Address Books work on the TernioSwitch?

  The Address Books on the TernioSwitch auto populate directly from the Contact Center Address Books.  So each company sets up and controls who has access to each Address Book. Can an Address Book be assigned to a specific agent?  The answer is yes, ...

• Can the TernioSwitch mobile app be used for agents with an outbound Personal Connection Dialer skill? I know you can place outbound calls, but does the app have the capability of going into a “Working” state for a Personal Connection dialer skill?

  We do not have the ability for an agent to sign into a dialer skill, however it does work with Blended dialer skills.