Why don't I see the Conference or Transfer buttons when I connect a call?
With call transfer or conferencing, you may need to swipe up slightly on smaller mobile screens to see the transfer/conference buttons.
Related Articles
What do I do if I can’t call out from Ternio?
IMPORTANT! Confirm that the number that has been entered on the sign in page of the App is the correct mobile number. They can NOT use the "DID" number provided by inContact. This will not work. IMPORTANT! Confirm that they do not have a "Do Not ...
There's no disposition showing after a call
If you do not see a choice for a disposition, please check your Skills configuration. The Skill does not have a disposition assigned to it.
If call comes in but the user hears dead air on other end.
Confirm that the users is entering their correct mobile number on the sign in page of the TernioSwitch app. The users Mobile device might be blocking the incoming call. See "What do I do if I can’t receive calls on my TernioSwitch?” in the knowledge ...
Can I use the Ternio app if I don't have any cellular reception and only Wifi?
There may be times when you are deep inside of a building where you can't connect to your cellular network. Can you still use the Ternio? The answer is yes. Since we currently don't have a softphone built into the Ternio app at this time, there are ...
How do agent to agent consults work?
When you click "Agents" on the TernioSwitch you will see your list of agents. Each agent will show if they are available, on a call or unavailable. If an agent is available (showing a green light) and you want to consult with them, you simply click ...