Why don't I see the Conference or Transfer buttons when I connect a call?

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• Conferencing & Transferring a call to another agent on inContact- the proper sequence

  After receiving an incoming call, the agent can look up another agent in the list and click on "Consult".  The other agent will accept the call.   The proper sequence to use to transfer the call on the inContact platform is to click on "Conference" ...

• What do I do if I can’t call out from my TernioSwitch?

  IMPORTANT!  Confirm that the number that's been entered on the login page of the App is the correct mobile number.  They can NOT use the "DID" number provided by the Contact Center.  This will not work. Here are some examples of issues: Ask for a ...

• There's no disposition showing after a call

  If you do not see a choice for a disposition, please check your Skills configuration.  The Skill does not have a disposition assigned to it.

• If call comes in but the user hears dead air on other end.

  Confirm that the users is entering their correct mobile number on the sign in page of the TernioSwitch app. The users Mobile device might be blocking the incoming call.  See "What do I do if I can’t receive calls on my TernioSwitch?” in the knowledge ...

• Can I use the TernioSwitch if I don't have any cellular reception and only Wifi, or use a softphone?

  There may be times when you are deep inside of a building where you can't connect to your cellular network.  Can you still use the TernioSwitch?  Then answer is yes.  Since we currently don't have a softphone built into the TernioSwitch at this time, ...