Why do I get logged out using an Android device? Battery optomization on Android

Why do I get logged out using an Android device? Battery optomization on Android

Keep Adaptive Battery & battery optimization off.

Android phones are designed to use your battery only when necessary. By default, Adaptive Battery and battery optimization settings are enabled for apps like Ternio. These settings should be disabled for optimal performance.

When enabled, the Android battery system continuously learns from your usage patterns and adjusts power consumption based on recent app activity. If you’ve recently set up a new device or performed a factory reset, it can take a few weeks for these optimizations to fully take effect. As a result, if these settings are on, you may experience issues like being logged out after a couple of weeks.

Check that Adaptive Battery is off for your phone

  1. Open your phone's Settings app.
  2. Tap Battery And then Battery Saver.
  3. Tap Adaptive Battery And then Expand More .
  4. Turn off Use Adaptive Battery if it's turned on.

Turn off battery optimization for each app

  1. Open your phone's Settings app.
  2. Tap Apps And then See all apps.
  3. Choose your app. Then, tap Battery.
  4. Under "Manage battery usage," tap Unrestricted.
OR

To set Battery Optimization to Unrestricted, open the app and select "App info." Next, tap on "App Battery Usage," then select "Allow Background Usage." Finally, choose "Unrestricted."





    • Related Articles

    • Battery Optimization on Android Devices

      The Ternio mobile app may go into the background and log out if Android settings are set for battery optimization. Here's how to fix that: From a Home screen, swipe up or down to access apps screen then navigate: Settings > Apps. Tap the Menu icon ...
    • Why do I get logged out after a certain amount of time?

      Please check the timeout threshold set for each unavailable state. When the maximum time set has been reached, the agent will be automatically logged out. Many times adjusting this setting is what has to be corrected and the logout issue is resolved. ...
    • Battery Optimization or Background App Refresh on iPhones

      The Ternio app may go into the background and can log out if iPhone settings are not set for Background App Refresh. Here's how to fix that: iPHONE Tap the Settings Scroll down until you get to TernioCX or TernioF9. Make sure that Background App ...
    • How much battery and data does Ternio mobile app use?

      Our test results showed minimal DATA usage @ just 2-3MB over an 8 hours period. The tests also showed moderate BATTERY usage @ roughly 35% over the same 8 hour period. (Note that the performance of each device will differ)
    • Why does the Ternio log me out when I'm set to one of our unavailable codes?

      Unavailable codes set by your company admin for each unavailable code. The main unavailable code is pre-set by the Contact Center platform at 120 minutes. All of other company's custom unavailable codes have a maximum time setting that can be ...