Knowledge Base
Ternio II, Inc.
Ternio II, Inc.
Recent Articles
Can I get the inbound caller's name and company on TernioF9 app?
Yes, the caller's name and company will show in two locations. If a call comes in and the phone is asleep, you will get a push notification with the caller's name, company name, ANI number, etc. If you are looking at the inbound call, just click on ...What if I don't get any audio connection with the Ternio app on Five9?
PSTN is merely just a station type. in ADP (Agent Desktop Plus) you select either PSTN or Station (you would enter a Station ID for Station). If they are entering their phone number in ADP for PSTN, the call would be taken from their cell phone ...Why are my agents not able to use the TernioF9 app once logged in?
New agents that have never used Five9 before need to follow these steps first: These new agents first need to login to Five9 on the web and open the Agent Desktop Plus (ADP) if they haven’t already. In this section, they need to go to the “Ready For” ...How can you upload Contact Records in bulk in Five9?
To import contacts into the Five9 Contact Records database, you’ll need VCC Admin access and a contact list in .csv format. There are a few methods for uploading your contacts. Below are some Five9 help articles that will guide you through the ...I can't register for the app since my SSO and OKTA redirects me to CXOne
OKTA needs to be turned off while submitting credentials for registering for the TernioCX mobile app. Turning this off allows everything to process perfectly and then it can be turned back on once the registration was successful.
Popular Articles
Why do I get logged out after a certain amount of time?
Please check the timeout threshold set for each unavailable state. When the maximum time set has been reached, the agent will be automatically logged out. Many times adjusting this setting is what has to be corrected and the logout issue is resolved. ...Battery Optimization or Background App Refresh on iPhones
The Ternio app may go into the background and can log out if iPhone settings are not set for Background App Refresh. Here's how to fix that: iPHONE Tap the Settings Scroll down until you get to TernioCX or TernioF9. Make sure that Background App ...How do I find my CXOne global ID phone number?
Go to ACD > Business Units > Global Caller IDWhy do I get logged out using an Android device? Battery optomization on Android
Keep Adaptive Battery & battery optimization off. Android phones are designed to use your battery only when necessary. By default, Adaptive Battery and battery optimization settings are enabled for apps like Ternio. These settings should be disabled ...What do I do if I can’t call out from Ternio?
IMPORTANT! Confirm that the number that has been entered on the sign in page of the App is the correct mobile number. They can NOT use the "DID" number provided by inContact. This will not work. IMPORTANT! Confirm that they do not have a "Do Not ...